RETURNS/EXCHANGES

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We want you to be 100% satisfied with your purchase from Trenzy. If for any reason you are not satisfied, we would be happy to issue a store credit, refund, or exchange for any returned merchandise. Returns/Exchanges are NOT accepted for sales items.

Returns must be postmarked and mailed within 30 days from receipt of merchandise. Merchandise must be unworn with the original tags attached and in original packaging (where applicable).

International returns initiated due to refusal to pay duties and taxes will be subject to a $25 restocking fee which will be deducted from the refund amount.

Please include the original packing list with your return to avoid any delays in processing. Once the package is received, our warehouse will process the return, and you will be notified via email.

We reserve the right to correct, update, or change our returns/refund/exchange policy at any time without notification.

In the event of your withdrawal, we will reimburse all payments received from you, including delivery costs (with the exception of additional costs arising from the fact that you have chosen, where applicable, a delivery method other than the less expensive standard delivery method proposed by us) without undue delay and, in any event, no later than thirty days from the day on which we are informed of your decision to withdraw from this contract.

We will refund you using the same method of payment you used for the original transaction, unless you expressly agree to a different method; in any event, this refund will not incur any costs for you.

Please visit Trenzy.uk to process a return. All returns and exchanges should be shipped via insured traceable mail in a secure package to the following address:

Whiplash Attn: SALE POWER - 2 RUE AUGUSTE BEAU 94200 COURBEVOIE - ÎLE DE FRANCE - FRANCE